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Unipol Group real estate asset management

Facility Management for the Unipol Group

Facility Management

Customer Unipol

Where Milan

Solution Facility Management

Sector Office building

        
          Cefla successfully manages, operates and performs routine and extraordinary maintenance on the technological systems at Unipol Assicurazioni's Italian headquarters, in accordance with criteria of reliability, safety, performance improvement and energy efficiency.

Strengths

Tailor-made Global Service

Cefla offers a comprehensive and customised service for the operation, management and maintenance of technological systems at Unipol sites throughout Italy.

Reliability and efficiency

The service is designed to guarantee maximum functionality, safety, comfort and energy efficiency, thanks to established methods and innovative technologies.

Long-term partnerships

For over 10 years, Cefla has been supporting Unipol in achieving its strategic objectives, ensuring continuity and improvement in plant performance.

Key Numbers

about

160

Building management in Italy

about

1.000.000 m²

Total surface area of Group buildings

24/24 -7/7

On-call service

Background

Unipol Assicurazioni is Italy's leading insurance company in the non-life and life sectors, part of the Unipol Group. It manages a broad portfolio of products, including health and supplementary pension schemes, serving 16.8 million customers. Unipol's real estate assets include strategic locations such as the Unipol Tower and data centre in Bologna, the Unipol Tower and Torre Galfa in Milan, as well as numerous branches throughout Italy.

        
          Cefla's Global Service is an opportunity for innovation and continuous improvement, which makes the most of the best technology and organisation available today for plant management and maintenance, according to a ‘win-win’ approach based on technical optimisation, operational flexibility, compliance with regulations, use of innovative technologies, pursuit of energy efficiency, cost and environmental impact reduction, and the study and implementation of improvement measures.

Challenges

Complex multi-site management
Coordinating operations at around 170 sites across Italy, each with different requirements and types of systems.

Energy efficiency and costs
Optimising system operation to reduce operating costs and extend the life cycle of infrastructure.

Continuous updating
Maintaining high standards of service by updating professional skills and adopting innovative technologies.

Project Tasks

Cefla takes care of:

The management, operation and routine and non-routine maintenance of technological systems.

The implementation of established methods for optimising performance.

Constant monitoring of activities to ensure reliability, safety and comfort.

Strategic support to Unipol Assicurazioni in achieving its efficiency and continuous improvement objectives.

Implementation

Thanks to its flexible and responsive organisation, Cefla has developed a Global Service model for Unipol that guarantees:

Daily management and improvements across all properties;
A single point of contact for technical management, document archiving, energy efficiency and certification support;
Projects aimed at sustainability, reducing consumption and emissions, with the
objective of
ISO 50001 compliance, in collaboration with Unipol Assicurazioni.

The service covers all types of technological systems:

Heating and cooling (air conditioning, ventilation)
Water and sanitation (hot/cold water, irrigation)
Electrical and lighting (ordinary and safety)
Regulation and supervision systems
Fire prevention and safety equipment
Automatic doors, barriers, motorised curtains, gates
Solar thermal and photovoltaic
Lifelines, mechanical, electrical and special systems
Electricity production (photovoltaic), UPS and generator sets
Fire prevention and protection (detection, sound diffusion, extinguishing, hydrants, fire extinguishers, escape routes)

Cefla provides:

Constant monitoring of systems via CMMS, with predictive maintenance, data analysis, scheduling and organisation of interventions;
Digital management of technical and maintenance documentation;
Routine and unscheduled services for efficiency, cost reduction and sustainability.

Service organisation:

Three lots, with similar activities performed on buildings of various sizes (from 150 to 60,000 m²);
Large Premises Lot: 25 main buildings, manned by Cefla staff and managed from a control room;
Approximately 70 third-party offices in 11 regions (focus on common areas and, if required, on individual units), 70 claims settlement centres in 17 regions;
Cefla staff available 24 hours a day, 365 days a year, with emergency response guaranteed by a national call centre.